Return & Refund Policy
Note: To request a return, please log into your customer account and click "request return"
We want you to be completely satisfied with your purchase from our store. If you are not satisfied with your purchase, we will gladly accept returns within 30 days of delivery.
However, please note that return shipping costs will be the responsibility of the buyer, unless the item sent is the wrong item or the item is damaged/defective.
To be eligible for a return, the item(s) must be unused and in the same condition as when you received them. It must also be in the original packaging.
If you received a damaged or defective item, or if we sent you the wrong item, please contact us immediately (within 5 days of delivery ) at firstname.lastname@example.org so we can arrange for a replacement or refund. In this case, we will cover the cost of return shipping.
Please note that we do not accept returns for:
- Clearance Items (pricing ends in $.97)
- Sale or promotional items (e.g Buy 2 for 1)
- Beauty, accessories & tools such as lipgloss, lip stick, brushes, hair clips
To request the cancellation of an order, please send an email to email@example.com
Please note: Orders for items that have already been shipped cannot be cancelled